We understand that your gaming experience matters to us, and we are committed to providing you with the best possible support. Below, you'll find our contact information and guidelines on how to reach out to us for assistance.
Live Chat Support
If you need immediate help or have a question about a specific issue, live chat is available 24/7 in English and Spanish. Our dedicated team will be happy to assist you with your queries. Please note that our response time averages around 1 minute and 45 seconds.
Support Email
If you'd prefer to reach us via email or have a more complex query, please feel free to contact us at . We aim to respond within 4 business hours.
Phone Support
For assistance outside of live chat and email, you can call our toll-free number +1-800-RICARDOS (Monday-Sunday from 08:00 to 22:00 AEST).
Frequently Asked Questions and Help Centre
Before reaching out for support, we recommend checking our comprehensive FAQ section or help centre. Here, you'll find answers to common queries on various topics.
Verification Support and Account Recovery
If you need assistance with account recovery, please contact us through our live chat or email support. Our team will guide you through the process of verifying your identity.
Responsible Gaming Assistance
We understand that responsible gaming is crucial to maintaining a positive experience for all players. Should you require guidance on managing your gaming habits or if you have concerns about problem gambling, please reach out to our dedicated support team via live chat or email.
Technical Support and Troubleshooting
If you're experiencing technical difficulties with the platform or require assistance troubleshooting an issue, please don't hesitate to contact us. Our technical support team is available 24/7 through our live chat service.
Communication Response Expectations and Escalation Procedures
We are committed to addressing your queries in a timely manner. If you have contacted us for help but haven't received a response, we encourage you to reach out again via email or live chat. Our support team is here to assist you.
In cases where more complex issues arise that require escalation, please contact our senior customer service representative directly through the ticket system provided within your account. They will guide you through the escalation procedure and ensure that your issue receives the necessary attention.
Account-Security Assistance
For assistance with account-security-related matters or concerns about unauthorized access to your account, please don't hesitate to reach out to us via live chat or email support. Our team is dedicated to ensuring your gaming experience remains safe and secure.
Mobile and Desktop Support Accessibility
Our website and platform are designed for optimal performance on a range of devices. If you encounter any issues with our mobile app or desktop version, please let us know through our live chat or email support service. We'll do everything we can to resolve the issue as soon as possible.
Multilingual Support
While our primary language is English, our support team offers assistance in multiple languages to ensure you feel comfortable with your queries. Live chat and phone support are currently available in these languages:
